Refund policy

Refund Policy

At ONEI, we stand behind everything we ship. If something isn't right, we'll make it right.

We issue refunds for:

• Items sent incorrectly
• Damaged or defective products upon arrival

How it works:

• Refund requests must be submitted within 30 days of the purchase date.
• Email us at [support@onei.clothing] with your order number and a brief description of the issue.
• We'll review and respond promptly.

A few things to note:

• Items must be unused and in the condition they were received.
• This policy covers manufacturing and fulfillment errors, not changes of mind or sizing preferences. Please refer to our size guide before ordering.
• For best results long-term, follow the care instructions included with your order.

---

This policy may be updated at any time. The most current version lives here.